Shipping & Returns
Refund & Return Policy
Your Adiv article is made with love and passion by our Artisans. These beautiful Textiles epitomise magnificent Nature. Each piece is handmade. Dye flaws and shade variations are expected and add beauty to the textiles
In order to maintain fairness to our artisans, items once sold on our website are not eligible for returns and exchanges. However in case of damaged piece or wrong order received, we will accept the returns after due process and Replace the products or give shop Credits in exchange .
We will be able to accept order change or cancellation requests within 48 hours of receiving your order only. In order to request a cancellation please email us at firstname.lastname@example.org at the earliest.
Damages and Issues
Please inspect your order upon reception and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Cost of Returns to be borne by the sender.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be immediately refunded on your original payment method or with an Adiv Credit note .
• Your Adiv article is made with love and passion by our Artisans.
• These beautiful textiles are epitomize our magnificent Nature. Each piece is hand dyed using ancient traditional craft skills.
• Dye flaws/shade variations are to be expected and add beauty to the textiles.
• Handwash separately in cold water and dry in shade.
• Sometimes surface colors may wash out on the first rinse.
• Natural dyes may react to salt water and sweat.